{"id":4065,"date":"2020-02-10T20:46:49","date_gmt":"2020-02-10T10:46:49","guid":{"rendered":"http:\/\/mvp.net.ph\/stagingmvp\/?p=4065"},"modified":"2020-12-14T06:36:03","modified_gmt":"2020-12-14T06:36:03","slug":"8-ways-stand-out-customer-service","status":"publish","type":"post","link":"http:\/\/mvp.net.ph\/stagingmvp\/8-ways-stand-out-customer-service\/","title":{"rendered":"8 Ways to Stand Out with Customer Service"},"content":{"rendered":"

When perfecting the customer experience (CX), a strong, value-based service is a key component to this journey. No longer can businesses fall on traditional forms of service or experience, they must stand out to consumers and truly make a mark on their industry. This is how you can make a difference in your company.\u00a0<\/span><\/p>\n

Below are 8 simple ways to stand out with customer experience.\u00a0<\/span><\/p>\n

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1. Become genuinely interested in your customers<\/span><\/h2>\n

It\u2019s easy to make transactional conversations with your clients, but being genuinely interested is intentional and takes dedication. This seems like a simple action to do, however, you will find you have to remind yourself to listen and be genuine in your interest with your customer\u2019s worries and concerns. Next time you\u2019re in a conversation, try to remind yourself to truly listen and respond with sincerity. This will mean the world to your customers.\u00a0<\/span><\/p>\n

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2. Solve problems and provide solutions<\/span><\/h2>\n

Time and time again we\u2019ve seen customer service reps answer \u2018<\/span>No, we can\u2019t do that<\/span><\/i>\u2019, and that was the end of the conversation. It leaves the person on the other end feeling irritated and unsure, which is understandable. Instead of ending the conversation with a \u2018no\u2019, try ending it with an \u2018instead you could…\u2019 – your customer will leave feeling helped and hopeful.\u00a0<\/span><\/p>\n

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3. Create a community that your customers can access\u00a0<\/span><\/h2>\n

Much like the \u2018real world\u2019, people crave community. Taking this concept, why not introduce community to your brand. By building a following that your customers can tap into takes the pressure off of your team on the ground. You can do this by creating social media groups, actively engaging on digital platforms and focusing on increasing word-of-mouth.\u00a0<\/span><\/p>\n

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4. Smile, even when you\u2019re on the phone<\/span><\/h2>\n

It\u2019s been proven that people can hear a smile when on the phone, so why not use that to your advantage? Not only does a smile make you sound more friendly when heard, recipients often mimic the smile they are hearing. Next time you are on the phone to a customer, intentionally smile and record what happens.\u00a0<\/span><\/p>\n

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5. Practice empathy with your customers<\/span><\/h2>\n

It\u2019s important to actively practice empathy with your customers. Many people don\u2019t expect a solution, but just want to feel heard. By acknowledging the concerns your clients have and reiterating the issues back to them, your customers will feel heard and listened to.\u00a0<\/span><\/p>\n

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6. Positive language will reinforce a positive perception<\/span><\/h2>\n

It\u2019s easy for all of us to slip into negative language. Saying \u2018<\/span>I can\u2019t, we don\u2019t, you shouldn\u2019t<\/span><\/i>\u2019 is a part of the English language but can have more of an impact than you realise. Negative language subconsciously reinforces negative emotions. Instead of saying to a customer \u2018<\/span>we don\u2019t do this<\/span><\/i>\u2019, try saying \u2018<\/span>that\u2019s one way to do it, we offer X, Y, Z instead\u2019. <\/span><\/i>You\u2019ll be surprised at the results.\u00a0<\/span><\/p>\n

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7. Go above and beyond\u00a0<\/span><\/h2>\n

When providing a customer with a solution, small gestures can completely reshape their whole perception. Going above and beyond for customers with simple things such as; a handwritten thank you or finding an alternative to something you can\u2019t provide, leaves the customer with a positive connotation of your brand, and one that they\u2019re likely to share.\u00a0<\/span><\/p>\n

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8. Listen to understand, not to respond<\/span><\/h2>\n

How many times have you been talking to someone and noticed their eyes shifting focus or half-hearted responses? How did that make you feel? Not so great, we assume. Humans crave the feeling to be listened to and heard, so implementing this within customer service will change your consumers lives.\u00a0<\/span><\/p>\n

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It\u2019s not as simple as letting someone finish speaking, no. Practicing the art of listening is a day-by-day conscience effort one decides to make. The most important rule-of-thumb is to practice \u2018Listening to understand, not to respond\u2019. What this means is when someone is speaking to you, you\u2019re taking in each and every word they say without going through how you\u2019re going to respond. For more information on active listening, we recommend reading the book \u2018Active Listening 101<\/a>\u2019 by author Emilia Hardman.\u00a0<\/span><\/p>\n

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That\u2019s it! Our 8 ways for you to stand out with customer service. We can\u2019t wait to see these methods give you amazing results.\u00a0<\/span><\/p>\n

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When perfecting the customer experience (CX), a st <\/p>\n","protected":false},"author":1,"featured_media":4066,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[19],"tags":[],"_links":{"self":[{"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/posts\/4065"}],"collection":[{"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/comments?post=4065"}],"version-history":[{"count":1,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/posts\/4065\/revisions"}],"predecessor-version":[{"id":5170,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/posts\/4065\/revisions\/5170"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/media\/4066"}],"wp:attachment":[{"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/media?parent=4065"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/categories?post=4065"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/mvp.net.ph\/stagingmvp\/wp-json\/wp\/v2\/tags?post=4065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}